Terms of service
These Terms of Service govern your use of the Sweet Heaven website and services.
By accessing our website and/or purchasing from us, you agree to be bound by these terms.
Please read these Terms of Service carefully before using our website.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
Customers agree not to:
- Use our products or website for unlawful purposes
- Violate any laws or regulations
- Attempt to interfere with website security or functionality
- Transmit viruses, malware, or harmful code
- Reproduce or exploit any part of the service without written permission
Products & Services
We aim to display products, pricing, descriptions, and images as accurately as possible.
However, slight variations may occur due to:
- Packaging updates
- Supplier changes
- Screen/display differences
- Manual packing processes
We reserve the right to:
- Modify or discontinue products
- Update prices at any time
- Limit quantities purchased
- Refuse or cancel orders
Order Acceptance
After placing an order, customers will receive an order confirmation email.
This confirmation does not guarantee acceptance of the order.
Sweet Heaven reserves the right to cancel orders for reasons including:
- Suspected fraudulent activity
- Stock availability issues
- Incorrect pricing
- Incorrect customer information
- Breach of these terms
If an order is cancelled after payment has been taken, a refund will be issued.
Pricing & Billing
All prices are displayed in GBP (£).
Prices are subject to change without notice.
Customers agree to provide current, complete, and accurate purchase and account information.
Shipping & Delivery
Delivery timeframes are estimates only and may vary depending on courier performance.
Sweet Heaven is not responsible for delays caused by:
- Courier disruptions
- Postal strikes
- Severe weather
- Customs processing
- Incorrect shipping information entered at checkout
Customers are responsible for ensuring delivery details are accurate before completing checkout.
Refunds & Returns
Please refer to our Refunds & Returns Policy for full details regarding refunds, replacements, and returns.
Allergens
Our products may contain or come into contact with:
- Nuts
- Peanuts
- Milk
- Soy
- Wheat
- Gluten
- Gelatine
Customers are responsible for reviewing ingredients and allergen information before purchasing.
Sweet Heaven cannot guarantee an allergen-free environment.
Intellectual Property
All content on this website, including but not limited to:
- Logos
- Branding
- Images
- Graphics
- Product photography
- Text
- Website design
is the property of Sweet Heaven and may not be copied, reproduced, or used without written permission.
Third-Party Services
Certain services may be provided through trusted third parties, including payment providers, shipping couriers, and analytics tools.
We are not responsible for third-party services, websites, or external links.
Limitation of Liability
Sweet Heaven shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect immediately upon being posted on the website.
Contact Information
Questions regarding these Terms of Service should be sent to: