Returns & Refunds

At Sweet Heaven, we want you to love every order you receive. If there’s ever a problem, we’ll do our best to put it right.

Returns

Due to the nature of our products, we are unable to accept returns or exchanges on edible items unless they are damaged, faulty or sent in error.

This is in accordance with UK consumer regulations for perishable goods.

Damaged or Incorrect Orders

If your order arrives damaged or you’ve received the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the item(s) and packaging

We’ll review your claim and, where appropriate, offer a replacement, refund or another suitable solution.

Cancellations

If you’d like to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they have been packed or dispatched.

Refunds

Where a refund is approved, it will be processed back to your original payment method.

Please allow 3–10 working days for the refund to appear, depending on your bank or payment provider.

Need Help?

If you have any questions about your order, please don’t hesitate to get in touch. We’re always happy to help and will do our best to resolve any issues as quickly as possible.