Contact information
Get In Touch
If you have any questions regarding your order, products, shipping, collaborations, or general enquiries, we would love to hear from you.
Our team aims to respond to all enquiries as quickly as possible.
Customer Service
For help with:
- Existing orders
- Delivery issues
- Damaged items
- Tracking updates
- Refund enquiries
Please contact:
General Enquiries
For:
- General questions
- Business enquiries
- Website support
- Brand information
Please contact:
Collaborations & Partnerships
For:
- Influencer collaborations
- PR opportunities
- Brand partnerships
- Content collaborations
Please contact:
Response Times
We aim to respond to all emails within:
- 1–3 working days
Please note response times may be slightly longer during launches, busy periods, holidays, or promotional events.
Social Media
You can also keep up with Sweet Heaven through our social channels for:
- Product launches
- Restocks
- Behind the scenes content
- Packing videos
- Announcements
TikTok: @sweethaven_uk Instagram: @sweetheaven.uk
Thank you for supporting Sweet Heaven.